Refund policy
Refund and Cancellation Policy
Anti-Reform is a campaign operated by Better Britain Together Ltd (Company No. 17470478), registered in England and Wales with its registered office at 124-128 City Road, London, England, EC1V 2NX. In this policy, “we”, “us” and “our” mean Better Britain Together Ltd. Purchases from the Anti-Reform shop are contracts with Better Britain Together Ltd.
Customer support: support@anti-reform.com
Nothing in this policy affects your statutory rights.
1. Your right to cancel (UK consumers)
If you are a UK consumer buying goods online from this shop, you usually have a legal right to cancel your order without giving a reason.
- You have 14 days after you receive the goods to tell us you want to cancel. If your order arrives in more than one delivery, the 14 days run after you receive the last item.
- To cancel, email support@anti-reform.com with a clear statement that you wish to cancel, or use our model cancellation form. You do not have to use the form.
- After you cancel, you must send the goods back without undue delay and in any event within 14 days of telling us you are cancelling (unless we have agreed to collect them).
- You normally pay the direct cost of returning the goods, unless we have agreed otherwise or we failed to tell you before you ordered that you must bear that cost.
- We will refund you without undue delay and no later than 14 days after we receive the goods back, or (if earlier) 14 days after you provide evidence that you have sent them back. We will refund using the same payment method you used, unless you agree otherwise. Your refund will include the price of the goods and standard delivery. If you chose a more expensive delivery option, we only need to refund the cost of standard delivery.
- You may handle the goods as you would in a shop to check them. If you handle them beyond that and their value is reduced as a result, we may deduct an amount reflecting that from your refund.
These rights arise under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
2. How to return goods after cancellation
Please contact us before returning an item. We will provide the correct returns address for your order. Please do not send product returns to our registered office at 124-128 City Road, London, England, EC1V 2NX.
Email support@anti-reform.com with your order number and your cancellation request (or send the model cancellation form). Wait for our reply with the returns address before posting anything. We recommend using a tracked service and keeping proof of postage.
3. Faulty, damaged or misdescribed goods
If goods are faulty, damaged, not as described, or not fit for purpose, different legal rights apply under the Consumer Rights Act 2015.
Email support@anti-reform.com as soon as possible with your order number and clear photographs of the issue. We will arrange an appropriate replacement or refund in accordance with your statutory rights. Where goods are faulty or not as described, you should not have to pay return postage when exercising those rights. Please contact us before sending anything back.
4. Returns outside the statutory cancellation period
Outside the statutory cancellation rights described above, we do not normally offer change-of-mind returns or exchanges. This does not affect your rights if goods are faulty, damaged, misdescribed or incorrectly supplied.
5. Contact
Questions about cancellations, returns or refunds: support@anti-reform.com